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Refund Policy

Effective Date: 1/25/26
 

Estate Collective values transparency and fairness in all client relationships. This Refund Policy explains how refunds are handled for services provided by Estate Collective (“we,” “our,” or “us”).

Service-Based Nature of Our Work

Estate Collective provides professional services, including estate sale coordination, real estate services, consulting, and related support. Because our services are customized, time-based, and often involve upfront preparation and third-party coordination, refunds are limited as outlined below.

Deposits & Retainers

  • Any deposits or retainers paid to Estate Collective are non-refundable unless otherwise stated in a written agreement.

  • Deposits secure scheduling, planning, labor, and administrative preparation.

Cancellations by Client

  • If a client cancels services before work has begun, any refund will be considered on a case-by-case basis and may exclude administrative or preparation costs already incurred.

  • If services have already begun, no refund will be issued for work completed or expenses incurred.

Cancellations by Estate Collective

If Estate Collective is unable to perform agreed-upon services due to unforeseen circumstances, we will notify the client promptly. In such cases, any unearned portion of fees paid may be refunded or credited at our discretion.

Third-Party Costs

Estate Collective is not responsible for refunds related to third-party services, including but not limited to advertising platforms, payment processors, venue fees, or contracted vendors. Any such costs are subject to the third party’s refund policies.

No Guarantee of Outcomes

Estate Collective does not guarantee specific results, including sale prices, timelines, or outcomes. Refunds will not be issued based on dissatisfaction with results that are outside of our control.

Disputes & Resolution

If you believe an error has occurred in billing or service charges, please contact us within 14 days of the charge. We will review and address concerns promptly and in good faith.

Changes to This Policy

Estate Collective reserves the right to update or modify this Refund Policy at any time. Changes will be posted on this page with an updated effective date.

Contact Information

For questions regarding this Refund Policy, please contact:

Estate Collective
Phone: 970-250-6863
Location: Grand Junction, Colorado

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